Stay updated with announcements, get answers from the community, and share your feature suggestions with us.
You can also submit a request or send us an email at firstname.lastname@example.org.
Desiree February 05, 2013 • 1 • Contact The bluum Team
Desiree November 05, 2012 • Billing
Desiree November 08, 2012 • Shipping
If your membership fee has been processed successfully by the 10th of the month 12am EST, you will get the current month box. All orders placed after the 10th will begin the following month (Example: Sign up after February 10, 2013 and your first box will ship March 2013).
Boxes ship between the 17th and 19th of each month. Normal delivery time is 2-10 business days depending on location. We only ship via USPS to all 50 states and APO/FPO addresses (delivery times slightly longer to APO/FPO than US addresses) . Please keep in mind, that only subscriptions that are active are receiving boxes. If we are unable to collect funds, your subscription may not be active and you will not receive a box.
You get your tracking details soon after your package is scanned by our shipper and you may track your package until it is delivered. After receiving it, you can sign in to your bluum account to provide feedback on each product to earn rewards points.
No worries! Simply contact customer service via email@example.com and we’ll investigate promptly.
Desiree June 24, 2013 • Shipping
Tracking details of your bluum box will be sent automatically upon being scanned by our shipping provider. You may view the tracking information by clicking the link in the shipping email or by signing in to your bluum account and clicking "my boxes" - **Gift order tracking details will be shown on the gift receiver’s account created upon placing your gift order (Gift givers may contact customer service for updated details**